Ark Light protects against Spear Phishing by intercepting and quarantining messages. This automated protection is important because cyber criminals often do a good job of impersonating legitimate correspondence. Occasionally, hostile emails get through and in these cases you can report the message, which will help us improve our protection for you and the entire Ark Light community.
Your Action Plan if you suspect a Phishing Email
Remain Alert: Exercise caution with unusual or unsolicited emails.
Avoid Interaction: Don't click any links, reply, or download attachments from suspicious emails.
Reporting Procedure: Employ the "Report Phishing" feature directly from your email system to refer the email to Ark Light. Here are some short videos showing how to do this:
For Google Workspace Users:
[Video coming soon]
For users of Microsoft Office 365 Outlook on the Web:
For users of the Microsoft Office 365 Outlook desktop application:
What to expect: The Ark Light team receives these reports, thoroughly examines the content, and develops new rules to prevent such emails from being delivered in the future. This means that you, your colleagues, and everyone using Ark Light will benefit from sending in the report.
Support and Assistance
Our team is always available to assist you with any queries or provide support related to email security. We encourage you to reach out with any concerns or questions you might have - just hit the chat icon in the bottom right of this screen, or from within the Ark Light app.